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Archive for March 24th, 2009

Maze restaurant interior (lifted from the Grosvenor Marriott site)

Maze restaurant interior (lifted from the Grosvenor Marriott site)

A month ago, Jon and I had dinner at Maze. Because it was Jon’s choice, I didn’t get a say in the matter, or else I’m pretty sure I would’ve nixed the suggestion (though hindsight is 20/20, I know).

First, although Maze has its own entrance off of Grosvenor Square (and wow, the US Embassy in London really *is* as ugly as everyone says it is), it’s also connected to a Marriott Hotel. And I have a major bias against restaurants located in chain hotels, especially mid-range hotels.

Second, upon stepping into the dining room, we couldn’t miss the glass case displaying owner Gordon Ramsay’s cookbooks. Classy.

Third, and most substantively, the service we had at Maze ruined our quiet evening out. “Indifferent” would be the charitable description of our server.

I don’t want or need fawning armies of servers. But at a 1-Michelin star restaurant, I want someone to hand me the menu, not put it on the table and shove it towards me. I want someone who graciously accepts that I don’t want bottled water, instead of making a show of taking away the “fancy” water glasses (presumably reserved for rarefied water that comes out of a glass bottle) and replacing them with other, different (presumably lesser) glasses filled with tap water. Or how about this – a server who aks me if I’m ready to order, instead of sidling up to my table, shifting all weight to one leg (classic teenager-slouch style) and asking me “you OK now?” The only thing missing from the tableau was some gum snapping.

I should’ve just walked out then. It’s a Wednesday night. I’m tired. I just want a quiet dinner with my husband. I don’t need to feel uncool and unwanted. And definitely not at these prices.

Looking back, I can see why service was sloppy at Maze. Jon and I were seated at a table surrounded by multiple groups of what appeared to be work colleagues (perhaps traveling together and staying at the Marriott hotel). If I were there having drinks and nibbles with coworkers, I’d probably care a lot less about servers pushing menus towards me and talking to me in casual-teen-lingo when taking my order

For the sake of argument, let’s assume I was in such a bad mood that it was inevitable I’d be annoyed with the service. Well, the food didn’t exactly improve things. I’m usually pretty tolerant of high prices and so-so service as long as the food delivers.

But at Maze, the high prices for small portions of occasionally-gimmicky food left me seriously (*very* seriously) wondering how this place has a Michelin star. Our experience at Maze was nowhere near the meals we’ve had at, for example, the Ledbury or Hibiscus (where, by the way, the servers are helpful and gracious without being overly-formal).

assiette of sandwiches at Maze Restaurant

assiette of sandwiches at Maze Restaurant (photo courtesy of Ribose Reflections)

Maze’s chef, James Atherton, gets a lot of press for his “assiette of sandwiches,” for example, and the BLT in the martini glass would be charming if food-in-a-martini glass didn’t seem so distinctly trendy (circa 1990s), and if I thought drinking lettuce soup with bacon bits was worth £9. To be fair, there was a sliver of buttery ham-and-cheese sandwich (the croque monsieur), too.

lamb chop at Maze Restaurant

lamb chop at Maze Restaurant (photo courtesy of Ribose Reflections)

Above, you’ll find a photo of the lamb chop dish we ordered (photos courtesy of this blogger) to illustrate the plate sizes at Maze. It’s no exaggeration to say you’re supposed to order at least four plates per person to make a meal at Maze, so while the menu prices (£9-13 a plate) don’t look high, your bill tallies up quickly if you’re at Maze for anything other than a quick snack.

The food wasn’t awful, but it wasn’t memorable. When you factor in our disgruntled server (whose pouting would be more at home at a McDonald’s than at a Gordon Ramsay resto in Mayfair), you’re left wondering why anyone goes to Maze. I’d go back for drinks with coworkers if they were staying at the attached Marriott, or maybe I’d go again if I had to get my passport renewed at the nearby US Embassy. But outside of those two unlikely scenarios, no thanks.

Maze Restaurant, 10-13 Grosvenor Square, W1K 6JP, 0207 107 0000; closest tube station: Bond Street
Maze on Urbanspoon

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